Saturday, July 16, 2011

Government must listen! PR BN listen up, please

We are in a new era of the world. Everyone grows up, learns something new and gains from experience and move on in life more maturedly.
Just like human, all industries go through a cycle of learning curve too. From fishing and farming for own family, to barter trade and then trading, human has grown more complicated. From agriculture to industry based country too and in future knowledge and the brains will rule the country.
Thus, all human should also grow up and learn. We have seen how hard labour does not bring much values anymore. Our great grandfathers depended on an era what called 'hard work' is now gone. As long as you worked hard, tanam your own sayur, you survived.
Then we see people who could trade the more wins. And from fishing for the family, the industry became huge with more sophisticated vessels and some people trying to get bigger cut by issueing permits or licences and introduced forms of taxes.
Thus, human see a need to pay the 'master' although they worked hard and survived. Yet, the complexity of human society evolved and therefore adaptation is important. Failing to adapt to change brings disaster.
From trading either products or services, we also see that the industry evolve. More and more people doing the same thing ie coffee shops booming like mushrooms, the business depends on good customer service as their asset. All staffs are trained to listen to customers' needs and forced to get feedbacks to improve. Gone are the days where sellers shout 'nak beli, beli! Taknak beli, sila blahh!'
Working in corporate shows no difference. Businesses now face staff turnover more times higher than a decade ago. Employees see no problem getting a job from another company if this current company does not listen to their employees.
Employers then start to build better relationships with co workers, offer gyms, yoga classes, variety-filled pantries, 5-day work, work from home, etc etc perks and benefits. More companies are going flat management system and every staff is a partner policy.
AirAsia listens to their employees. Even its boss, Tan Sri Tony Fernandez goes to the level of luggage handler to find out their needs and listen. Now everyone can fly, not just that everyone can reach their dreams working in AirAsia.
Even on micro level, a family too has changed. Gone are the times where the father holding a cane instilling fear will work. Parents now need to sit and talk to their children more often to understand them better and listen.

Coming back to our government. People see a need to voice out. As a professional speaker, a decade ago after a presentation, questions are minimal or none at all. Now people do not only ask questions but ask intelligent questions which need some thinking to answer. Some are wondering why all the while people say our education system does not encourage questioning yet people now start to voice out so much?
People start to 'show' their voice by raising up issues, hold intelligent debates, call in to radio stations to give comments, start Facebook groups and march in the streets for a certain cause.
Because people's voice are not taken into account for too long too many times. Too many times people say corruption is rampant, since Tun Dr Mahathir's time till now. Tun Abdullah Badawi promised change in battling the corrupt won him a historical landslide win. But he failed. Now Dato Sri Najib tried yet people see corruption as rampant as before. For too long too many times people's voice in this matter has not been heard, taken into real action or shown results.
Therefore the rakyat thinks the government is not listening. New media also allowed 'voicing out' - blogs, facebook, Twitter and other social media combined the voice of many and examples of other countries successfully change for the better have all in one way or another encourage proactive actions among the rakyat.
Human has a basic nature instinct. They help the less fortunate and speak for the underprivileged as a nature call. When someone is beaten or being bullied, will you help the bully or the one being bullied? Human instinct says help the one being bashed.
The PR is good in understanding these among the rakyat. They monopolized on these issues and promised change too. They also play the one being bullied, capitalized on Beng Hock issues, Bersih's voice being unheard and suppressed, and even some minor injuries may need a CT scan in the hospital. The voice is 'I'm being bullied, help!'
BN on the other hand still hold the 'I'm the boss mentality', 'dengar cakap bapa!' kind of ruling. Refusal to listen to certain demands also costs BN a whole lot, evident in a few rallies.
Human also has basic instinct for revenge. Although is easy to quote 'an eye for an eye the whole world will be blind' most people hold grudges and waiting to revenge. So your mainstream media whacked the opposition, the opposition says 'my media paper also whack the government.' The opposition has tried very hard to be heard, many would know that oppositions are the one 'being bullied' in this case therefore the support goes to opposition again. BN continued to suppressed by confiscating properties and assets of those seen to be pro opposition, evident in the Malaysiakini case.
Having cited a few examples, these 'I'm being bullied' situations are great issues played by the PR and of course their manifesto buku jingga will include freedom of media, eliminate corruption among others.
ISA was also seen as a BN tool to suppressed voice of people and again, who is being seen as being bullied? And of course it is again included in the buku jingga.
While people want to voice out and start helping the one being bullied, don't forget human is also an intelligent species. Some issues played too much in the same manner irked the public and backfired evident when Beng Hock issue being dragged to a by election.
In my opinion, both BN and PR always use issues and playing drama too often. I'm a little tired of it and feel there should be a need for long term consistent plans for our country in every issue.
For example, the recent Bersih was wanting fair and clean election. As mentioned in my previous blogposts, I support the cause but not a rally. I also said a rally today does not mean a fair and clean election tomorrow. Now I love the fact that now more people are aware of a need of a fair and clean election. But what's next? I feel there's a need to understand the roles of our election commission, more awareness on how other democratic countries are holding elections, perhaps a comparison or analysis of people's views from all walks of lives, more dialogues and eventually a true reform of a fair electoral system.
For me the word 'fair' itself is very subjective. Something fair to me may be seen as unfair to others and vice versa. I really hope both BN and PR can come out with fair and clean election, fair to both, not only fair to one side and most importantly fair to the rakyat.

Things just happen, the rest is up to us to make it GREAT!

Hoong Ling

Sent from my BlackBerry® Smartphone

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